Amjad Alrifaai Junior System Administrator
Open to opportunities

About Me

Profile

Red Hat Certified Computer Science (Cyber Security) professional bridging hands-on IT operations with proactive security.

With 2+ years across IT support, infrastructure monitoring, and system administration, I resolve complex L1/L2 service-desk tickets, manage enterprise device lifecycles, and keep network environments secure — day to day spanning Windows, macOS, Microsoft 365, RHEL, hardware, and connectivity.

My focus is Linux administration, system hardening, and workflow automation with Go and Bash — including a custom RHEL management framework of my own design. I run vulnerability assessments, apply CIS benchmarks, and automate compliance auditing with OpenSCAP, always working to SOPs, escalation procedures, and security best practices.

BSc (Honours) Computer Science — Cyber Security
Asia Pacific University · Mar 2023 – Mar 2026 · GPA 3.8
3.8
GPA, BSc (Hons) Cyber Security
50+
Service-desk tickets resolved weekly
100+
Windows & macOS devices deployed
20+
Lab environments maintained
Nov 2023 – Oct 2025
Asia Pacific University

IT Support

  • Resolved 50+ weekly Service Desk tickets across Windows systems, software, user accounts, and access issues using Jira — within SLA timelines.
  • Delivered L1/L2 end-user support for hardware, software, desktop/laptop, peripheral, printer, and connectivity issues.
  • Installed, configured, and deployed 100+ Windows and macOS PCs, applications, and peripherals for onboarding and lab operations.
  • Maintained 20+ lab environments, ensuring availability, smooth daily operations, and reliable workstation performance.
  • Troubleshot LAN/Wi-Fi connectivity and ran basic network diagnostics — TCP/IP, DNS, DHCP, ping, tracert, nslookup.
  • Supported meeting-room A/V including Teams Rooms — audio/video, screen sharing, and user readiness before meetings.
  • Monitored backups, system checks, and updates; reported failures and supported service continuity.
  • Maintained IT asset inventory, device lifecycle tracking, documentation, and SOP-based incident escalation.
Jan 2025 – Apr 2025
Asia Pacific University · On-site

IT Security & Risk Intern

  • Conducted vulnerability assessments on web applications (Django, Flutter), identifying and documenting security gaps.
  • Performed security testing and analysis using Burp Suite, Nmap, and Wireshark.
  • Reviewed Windows Firewall configurations to strengthen access control and reduce exposure risks.
  • Evaluated endpoint protection solutions to support stronger threat detection and response readiness.
  • Assessed Windows Server security updates and patches to reduce exposure to known vulnerabilities.
  • Collaborated with the Systems Development team to improve security measures and support follow-up actions.
  • Prepared technical documentation, including security reports and configuration guidelines.
Jun 2025 – Oct 2025
Asia Pacific University · Hybrid

TA Assistant Lab Chief

  • Ensured efficient work delivery across Functional Units and maintained order among Technical Assistant teams.
  • Oversaw successful task completion and supported coordination between team members and functional leads.
  • Represented the Lab Chief and assumed responsibilities during periods of unavailability or absence.
  • Applied project planning, project management, team coordination, and operational follow-up skills.
Feb 2025 – Jun 2025
Asia Pacific University · Hybrid

Head of TA Human Resources

  • Oversaw the performance, workload, and task accuracy of the Human Resources Functional Unit.
  • Identified team challenges and supported resolution to maintain productivity and smooth operations.
  • Coordinated HR responsibilities for Technical Assistants, including communication and workload tracking.
  • Applied management, HR coordination, leadership, and team communication skills.
Oct 2024 – Dec 2025
APU Red Hat Club

President

  • Directed the executive committee and set strategic goals promoting open-source technologies, Linux administration, and cybersecurity across the student body.
  • Spearheaded planning and execution of technical workshops, community events, and successful leadership handovers — driving member engagement and skill development.
  • Acted as primary liaison between students, faculty, and external partners to foster collaborative learning around Red Hat enterprise solutions and industry best practices.
Jun 2024 – Feb 2025
Asia Pacific University · Hybrid

TA Human Resources

  • Supported HR functions for Technical Assistant teams, ensuring smooth operations and adherence to policies and technical SOPs.
  • Managed workforce allocation, recruitment support, onboarding coordination, employee relations, and communication channels.
  • Fostered a positive work environment by addressing concerns and helping mediate conflicts.
  • Applied team management, leadership, communication, HR, and operational coordination skills.

What I work with

IT Support & Helpdesk

L1/L2 SupportEnd-User SupportIncident ManagementService DeskTicket HandlingSLA SupportEscalationUser TrainingTeams Rooms A/V

Systems & Devices

RHELWindows 10/11macOSMicrosoft 365Active DirectoryDesktop/Laptop SetupPrinter SupportPeripherals

Programming & Scripting

Go (Golang)BashPython

Networking & Infrastructure

TCP/IPDNSDHCPSubnettingDockerPodmansystemdfirewalldPi-holeUptime Kuma

Security & Endpoint

CIS BenchmarksOpenSCAPVulnerability AssessmentsSystem HardeningPatch ManagementEndpoint ProtectionWindows FirewallBurp SuiteNmapWireshark

Operations

IT Asset InventoryAsset TaggingDocumentationSOPsVendor CoordinationPreventive Maintenance

Languages

Arabic — NativeEnglish — Fluent

My home lab

// Drag any node to rearrange — click one to see its details

Local network Tailscale tunnel (WireGuard) Azure VM host

Get in touch

Email [email protected] Send → LinkedIn /in/amjad-alrifaai Open →
Location Saudi Arabia